Sriram P Krupakar

I design software.

Then I prototype it until it feels real.

Product designer working across complex systems, AI, and consumer experiences — from payments at BILL to streaming at Tubi.

Sriram P Krupakar

I design software.

Then I prototype it until it feels real.

Product designer working across complex systems, AI, and consumer experiences — from payments at BILL to streaming at Tubi.

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Remediable Payments

Redesigning how BILL surfaces and resolves failed and returned payments — so a bounced vendor payment gets caught and fixed before it becomes a support call.

Client

Client

BILL

Date

Date

2026

Services

Services

Product design, UX research, Design systems

Remediable Payments came to customers as a silent failure. A payment would bounce — an invalid bank account, an undeliverable check, insufficient funds — and the customer often found out days later, buried in a "Failed" tag with no clear next step. This pattern was driving over 12,000 support contacts a month.

We rebuilt the model around one rule: every failure gets a consistent "Needs Attention" state with a clear, in-context way to fix it. That reshaped the Payments Out page, the status system, and a new "Fix Now" resolution flow — and cut monthly support contacts by 41%, while increasing successful payment reissuance by 53%.

I led design end-to-end over six months, from problem framing through the shipped experience.